State of California

M E M O R A N D U M
                                         Date:  May 3, 1991
                               Reference Code:  91-27

To:        PERSONNEL MANAGEMENT LIAISONS

           THIS MEMORANDUM SHOULD BE DISTRIBUTED TO:

                Personnel Officers


From:      Department of Personnel Administration
           Classification and Compensation Division


Subject:   Departmental Personnel Contact



The Personnel Services Branch (PSB) currently receives
questions on personnel related subject areas by phone
contact and correspondence from departmental personnel
office staff.  Many departmental personnel offices have
maintained a single point of contact with PSB.  This has
proven to be an efficient and effective practice for
department staff and has enabled PSB to better serve
departments.

Consequently, effective June l, l99l, a single departmental
contact is to be established for each department.  The
designated departmental contact should be either the senior
personnel assistant, or their designee.  This is to ensure
that PSB is receiving questions on only the most complex
personnel issues that have been thoroughly researched at the
departmental level.  Departments with district personnel
staff should direct all calls and correspondence through
their headquarters.

In addition, when a department's request requires a written
response from PSB, the request must also be submitted to PSB
in writing.  A response should be issued within two weeks,
dependent on the complexity of the issue and the amount of
research involved.  All written correspondence must be sent
through the designated departmental contact.  We recognize
that situations do arise that may require expeditious
resolution best addressed via telephone consultation with
PSB staff.  As in the past, PSB will make every effort to
respond to such requests in a timeline consistent with the
department's needs.

Requests for Administrative Time Off which usually requires
an immediate response will continue to be approved by phone
with a follow-up in writing.

Attached for your use is a form to complete which designates
the departmental personnel contact and their alternate.
Please complete this form and return to the Personnel
Services Branch by May 30, 1991.




Jerri L. Martin, Manager
Personnel Services Branch

Attachment
To:  Department of Personnel Administration
     Personnel Services Branch
     Attn:  Jerri Martin



DEPARTMENT:


DEPARTMENTAL CONTACT:                          PHONE NUMBER:


ALTERNATE:                                     PHONE NUMBER: