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HR Modernization Baseline Survey
Report
Customer Service
Departments were asked how they measure customer satisfaction within their organization. A total of 72 departments responded to this question with results provided in the following chart. Fourteen (14) additional responses were provided through the response category titled "other." These responses show that departments are also using meetings and feedback forums to measure customer satisfaction.
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Report
- Survey Results
- Hardest to Recruit
- Time to Hire
- Selection Instruments
- Why Departments Don't Use LEQ/TEQ
- Examinations Per Year
- Objective of Job Analyses
- Status of Plans and Programs
- Innovative Approaches
- Strategic Plan
- Automated Solutions
- Customer Service
- Objective of Classification Studies
- Objective of Compensation Studies
- Improvements in Processing Time Due to PML 2007-026
- Documented Core Competencies
- Career Ladders
- Training Program Alignment
- Annual Training Budget
- In-House Training
- Automated Training
- Knowledge Transfer Tools
- Supervisor/Manager Training
- Partner with Other Departments to Offer Training
- Probationary Reports Completed
- Probationary Reports Completed On-Time
- Probationary Employees Rejected
- IDP/PAS Completed Each Year
- How is IDP/PAS Information Used
- Adverse Action
- Employee Exit Survey
- Annual Turnover Rate
- Factors Contributing to Turnover
- Organization at Risk
- Actions Due to Changes in Workforce or Vacancy Rates
- Mentor for Every New Employee
- Anything to Share
- How Many Vacant Positions
Updated March 30, 2009 at 10:36 AM.