Motivating employees, reviewing performance, ensuring productivity, and solving other work-related problems are just a few of the responsibilities you have as a supervisor. Your job is challenging and when employee performance problems occur, getting the job done well can be very difficult. In fact, addressing work performance problems is one of a supervisor's most stressful responsibilities. How do you discuss the situation with the employee? What can you do to minimize the impact of one employee's performance decline on the rest of the work unit?
EAP is one of the most valuable resources you have available to you. A second opinion can be very helpful when you are facing a complex performance problem. You can call an EAP Management Consultant for a confidential consultation anytime you need assistance with a work performance issue. EAP offers a professional and objective viewpoint. Most importantly, EAP can help you to maintain a positive and productive work environment.
EAP has developed a Supervisor's Handbook designed to provide you with information to help you resolve employee work-related problems. Your department EAP Coordinator will have copies of this handbook for you. The guide will help you to learn to:
- Use the EAP as your Consultant for performance concerns;
- Recognize warning signs that signal an employee may have a potential problem;
- Prepare documentation and Formal Referral Letters; and
- Address job performance problems objectively.
Together, these tools and resources can help you successfully handle tough workplace issues.
If you choose to access your EAP Management Consultant service, simply call (866) EAP-4SOC (866-327-4762) or TDD (800) 327-0801. Specially trained intake specialists are available 24 hours a day, 7 days a week to assist you in receiving the assistance you need.
